Support Center
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Product FAQs
Find answers to common questions about our products
Is this baby carrier ergonomically certified?
Yes! This baby carrier is IGR-certified by the German Institut für Gesundheit und Ergonomie (IGR), a globally recognized ergonomic certification. Products with this certification are designed to support healthy posture, ensure comfort, and provide a safe and efficient user experience. The certification confirms high-quality materials, ergonomic design, adjustability, and reliable protection for both parent and child.
What age is this baby carrier suitable for?
This baby carrier is designed for babies and toddlers from birth up to 3 years old, supporting a maximum weight of 15 kg (33 lbs).
How should I use the baby carrier for different age groups?
The usage method varies depending on your child’s age:
0–6 months: Use with proper newborn support.
6–18 months: Use in forward-facing or side-facing positions.
18 months–3 years: Use for sitting securely on the hip or front.
What is the maximum waist size this baby carrier fits?
The Baby Carrier can accommodate waist sizes up to 164 cm (64.5 inches). For reference, an average adult weighing 150 lbs (68 kg) typically has a waist of 85–95 cm (33–37 inches).
Is this baby carrier safe for my child’s spine and posture?
Absolutely. Thanks to its ergonomic design and we do have IGR certification, the baby carrier promotes healthy spine alignment, distributes your child’s weight evenly, and reduces strain on your back and hips.
What are the dimensions and weight of the baby carrier?
Folded dimensions: 38 cm (L) × 28 cm (W) × 21 cm (H)
Net weight:0.95 kg (2.1 lbs)
Is the carrier easy to clean?
Yes. The carrier is stain-resistant, and most fabric parts are machine washable or hand washable. For best results, remove the core before washing and air dry. Avoid bleaching, ironing, or dry cleaning.
Why is the “M-shape” seating important?
The carrier promotes the M-shaped seating position: knees higher than hips, thighs naturally outward. This posture protects the baby’s hip joints and reduces vertical pressure on the spine, supporting healthy spine development.
What is the 4D support structure?
The baby carrier features an L-shaped core + 4D printed cushioning material, providing strong support while keeping the carrier lightweight. It’s designed for long-distance urban or outdoor use. There’s also a zippered pocket on the front of the core, convenient for storing small essentials.
Is the carrier C-section friendly?
Yes. The 4D baby carrier features patented 4D printed cushioning material in the abdominal area, which reduces pressure on the abdomen and avoids the C-section incision. Its U-shaped design ensures long-term comfort without affecting the surgical site.
Service FAQs
Find answers to common questions about our services.
How long does delivery take?
Standard shipping usually takes 3–10 business days.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email to monitor your package in real-time.
What is your return/exchange policy?
We accept returns or exchanges within 30 days of delivery. The product must be unused, clean, and in its original packaging.
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How do I return an item?
Please contact our customer service team to receive a prepaid return label and detailed instructions.
Can I exchange my item for a different model or color?
Yes, exchanges are available subject to stock availability. Please contact support to confirm options.
Does this baby carrier come with a warranty?
Yes, all our carriers come with a 12-month warranty covering manufacturing defects and hardware issues.
How can I claim warranty or repair service?
Contact our customer support team with your order number and photos of the issue. We will guide you through the repair or replacement process.
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Send us an email and we'll respond within 24 hours. Email address:support@fenarrio.com